Frequently Asked Questions
Customers simply open the door, take items, and close it. Qingo’s AI vision system automatically identifies the products and completes checkout — no scanning, no apps, and no manual steps.
Under standard operating conditions, Qingo machines achieve up to 99% recognition accuracy, ensuring reliable checkout and minimizing transaction disputes.
Qingo’s system records transaction data and visual logs, allowing fast issue review and resolution through the operator management platform.
Qingo machines support beverages, packaged snacks, fresh food, and daily essentials. Flexible shelving enables multi-category assortments in a single machine.
By eliminating manual checkout, enabling real-time inventory tracking, and providing smart restocking alerts, Qingo significantly reduces labor needs and operational overhead.
Qingo machines are equipped with a fixed, fully certified POS payment solution supporting major U.S. credit cards and contactless payments. No app download is required.
Qingo machines feature a dual-SIM network design and a software-driven system, ensuring stable connectivity and enabling remote updates without on-site intervention.
Qingo machines are built with a simplified structure and rigorously tested core components, resulting in low failure rates and reduced maintenance frequency.
Operators have access to a cloud-based management system with real-time inventory tracking, sales analytics, smart alerts, remote diagnostics, and one-click data export.
Qingo offers a one-year full machine warranty, 24/7 remote technical support, and ongoing system updates at no additional cost.